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Webinars and Podcasts
The following are webinars/webcasts and podcasts that George Spafford has either led or been involved with:
Webinar: Implementing a Green Data Center
July 30, 2008
There are many social and real-world cost benefits when data centers can operate in a more environmentally friendly manner. With concerns over budgets and global warming, now is the time to address these issues. This webcast will cover a number of technical topics for energy savings in the data center.Topics include: virtualization, design of the cooling system,device power, and so on.
Recorded Webcast: http://solutions.internet.com/4991_default
Click here for the Original PPT
Green IT Resources can be viewed by clicking here.
Webinar: Governing IT in a Green World
July 9, 2008
IT is key stakeholder in the definition of an organization’s “green” strategy and then must work to support the strategy. In order to do this, IT must be aware of the issues facing the organization and then come up with measures that make business sense. This webinar covers both management and high-level technical issues for IT management to consider to implement "green IT", chiefly through reductions in energy consumption, and meet the overall green initiatives of the business.
Recorded Webcast:
http://solutions.internet.com/4986_default
Click here for the Original PPT
Electric Cost Variance Analysis Spreadsheet For Comparing US States
Note, during the webinar I ran into a combination of lack of time, moving at too high of a level and not enough graphs to really explain the economics of energy - not to mention I fairly well butchered the delivery in my haste. . Please click here for more of an explanation with links to additional reference material. If you have any questions, please contact me directly at george.spafford@pepperweed.com.
Webinar: Apples, Oranges and ITIL
April 17, 2008
Discusses the relationships between ITIL, COBIT, ISO 20000, CMMI and other standards / best practices. It was an idea developed between myself and Lisa Schwartz of ITSM Academy. If you are looking for ITIL training, these folks are fantastic. I've done all my ITSM training through them because of the quality of their classes and they are just a great group to work with.
Unfortunately the webcast was not archived but the PDF is available.
Webinar: How to Select ITSM Tools
March 11, 2008
This updated webinar reviews features to look for in ITSM tools with ITIL v3 in mind.
http://www.devx.com/Webcasts/Article/36941
This was a large PPT with the graphics so it was rendered to PDF to reduce the size (now approx 1MB).
Webinar: Using NBA and ITIL's Service Asset and Configuration Management to Improve Management Information
February 5, 2008
"To effectively and efficiently manage IT, we need accurate configuration data regarding hardware, software and services (what are termed configuration items) in order to make effective decisions. We can leverage Network Behavior Analysis (NBA) to help discover and confirm configuration item relationships thus resulting in a more accurate configuration management system (CMS). The end result is better knowledge base to improve change management planning and execution. "
http://www.devx.com/Webcasts/Article/36860
Click here for the Original PPT
Podcast: Breaking down the security barriers - how organisations
can achieve security controls and compliance by tackling
the issues that really matter
February 2008
This was published through the InfoSecurity website in the UK. The speakers were Gene Kim, Paul Love and George Spafford with Steve Gold moderating.
http://www.infosecurity-magazine.com/webinars/security_barriers.html
Webinar: Improve Your IT Risk Management Operations
This is a recorded videointerview of Gene Kim and George Spafford talking about IT operations.
http://youtube.com/watch?v=0t5BMQ1IpP4&feature=related
Webinar: The Role of Security in ITSM
October 31, 2007
Reviews how information security fits into the ITSM puzzle.
http://solutions.internet.com/index.php/4246_default
Original PPT
Webinar: Preparing for an IT Audit
September 11, 2007
Reviews the role of internal audit and how best or prepare for an IT audit.
http://solutions.internet.com/index.php/3901_default
Click here for the PPT
Webinar: Understanding the ITIL Trinity of Change, Configuration and Release Management
Reviews the importance of these three ITIL v2 process areas and their interdependencies.
http://solutions.internet.com/index.php/3656_default
Click here for the PPT
Webinar: Aligning via IT Service Management
Reviews how ITSM can be used to foster understanding between the business and IT.
http://solutions.internet.com/index.php/3526_default
Click here for the PPT
Webinar: The Butterfly Sanction: Preventing Unwanted Change in Compliance Systems
March 27, 2007
“To stay on top of guidance related to Sarbanes-Oxley, HIPAA, FFIEC, Basel II and other standards, as well as shifting business needs and evolving technologies, companies must constantly tweak, integrate, and otherwise modify critical systems. But change introduces risk. Even small technical tweaks can have unintended, even disastrous compliance consequences- a proverbial "butterfly effect" of technological interconnection and dependency.”
http://www.itcinstitute.com/events/eventDetails.aspx?eventId=42
Webinar: They Did What!? - Steps to Reducing Business and IT Miscommunication
March 19, 2007
“Nearly every IT manager has experienced a miscommunication with the business side that caused big problems -- and in many cases disasters. Not only is miscommunication between IT and the business almost universal, it can happen both ways. And while miscommunication will be with us as long as organizations hire people to work together, steps can be taken to reduce it.”
http://www.jupiterwebcasts.com/_archives/2007/webcast_03-19-07/index.html
Original PPT
Webinar: Understanding the Role of the CMDB in ITIL
March 5, 2007
This free on-demand webinar discusses Configuration Management and role it plays in ITIL and then discusses how the CMDB is designed and utilitzed to facilitate data exhchanges between ITIL process areas.
http://www.jupiterwebcasts.com/_archives/2007/webcast_03-05-07/index.html
Original PPT
Webinar: Using ITIL to Manage Virtualization
February 22, 2007
To maximize benefits from server/device virtualization, organizations need to recognize and address process considerations. Virtualization by itself is just a technology and optimization requires the proper blending of people, process and technology. This webcast discusses ITIL Service Support and Service Delivery processes and considerations that should be taken into account with virtualization to optimize its value to the organization.
http://www.jupiterwebcasts.com/_archives/2007/webcast_02-22-07/index.html
Original PPT
Webinar: Asking the Right Questions
Feburary 15, 2007
Focuses on what questions senior management can ask to manage the IT function. Uses Goldratt's Theory of Constraints and ITIL as frameworks in identifying some ofr the questions to ask.
http://www.jupiterwebcasts.com/_archives/2007/webcast_02-15-07/index.html
Original PPT
Webinar: Developing a Rollout Plan
February 5, 2007
Covers Release Management at a high level and then details what is involved with rollout planning.
http://cp.jupiterweb.com/index.php/3021_default/f6b43f7439c13d42ce47c70c7d2f2215
Original PPT
Compliance Online Webinar: Optimizing Health IT
February 20, 2007
“Information technology’s (IT) use in healthcare is booming yet many hurdles are being encountered in regards to successful adoption and then ongoing support of these systems. Many healthcare organizations are rushing to implement technology to meet mandates but have challenges to address in terms of strategy, controls and processes. As a result, the outcomes of these organization’s IT investments are suboptimal and, in some cases, actively put patients and the healthcare provider at risk.”
http://www.complianceonline.com/ecommerce/control/trainingFocus?product_id=700297
[There is a $249 fee for this webinar.]
Webinar: Mitigating Risks around basic Data Backup and Restoration
January 1, 2007
“Many organizations, both large and small, rely on their information technology systems to the extent that their loss can be devastating. To alleviate risks, many have invested in data backup systems in the hope that by simply performing backups their data is safe. Unfortunately, as many groups have painfully learned, the truth can be that they have little to no protection at all due to an inability to recover as planned. The purpose of this executive briefing is to set forth strategies for mitigating the risks surround the backup and restoration of data.”
http://www.complianceonline.com/ecommerce/control/trainingFocus?product_id=700181&category_id=30010
[There is a $249 fee for attending this session.]
Webinar: The Role of Security in IT Service Management
December 19, 2006
Scarcely a day goes by without some news story regarding a security breach. In the world of ITSM, security plays a key role and must be properly factored into the design and delivery of services.
http://www.jupiterwebcasts.com/_archives/2006/webcast_12-19-06/files/lobby.html
Original PPT
Webinar: IT Governance: Sound Management Practices that Deliver Results
November 29, 2006
"Despite being used increasingly in recent years, the term "IT Governance" may seem so broad as to lack meaning. But at its most basic, IT Governance is all about sound management practices that deliver results. IT needs to focus on understanding organizational goals and enabling functional areas to attain the objectives that support these goals."
http://www.jupiterwebcasts.com/_archives/2006/webcast_11-29-06/index.html
Original PPT
Webinar: Requirements for ITSM Tools
November 13, 2006
Reviews features and vendor considerations when reviewing ITSM tools.
http://www.jupiterwebcasts.com/_archives/2006/webcast_11-13-06/files/lobby.html
Original PPT
Webinar: Using ITIL to Improve Sarbanes-Oxley Processes
October 31, 2006
“Many organizations have experienced cost and frustration associated with some of the processes that they have implemented to comply with Sarbanes-Oxley. ITIL offers many comparison processes that groups can leverage to improve their efficiency and effectiveness.”
http://cp.jupiterweb.com/index.php/3051_default/6036d693e5531837e1881e9af496afbf
Original PPT
Webinar: Transformation as an Enterprise Service
October 24, 2006
"A major business and technical challenge with application integration today is the mismatch between the data representation that one application provides and the data representation that another application expects. In the case of document content, enterprises trying to achieve interoperability between otherwise incompatible enterprise content management systems or trying to consolidate document information assets from disparate sources are required to transform documents to and from various formats. The requirements to transform and repurpose this print data for Electronic Content Management archive loading, retrieval and consolidation and for web presentment lend themselves well to a Service-Oriented Architecture (SOA). In order to keep costs under control, this transformation must be done without replacing legacy solutions and using scalable solutions that can grow with the business."
http://cp.jupiterweb.com/index.php/3136_default/f6b43f7439c13d42ce47c70c7d2f2215
Webinar: The Impacts of Outsourcing on ITIL Initiatives
September 25, 2006
“The need to outsource and implement ITIL are tandem agendas that many organizations face. To be successful, they need to be managed with the proper perspectives in mind.”
http://cp.jupiterweb.com/index.php/2606_default/f6b43f7439c13d42ce47c70c7d2f2215
Original PPT
Webinar: How to Leverage Metrics to Support ITIL Processes Webcast
08/02/2006
"Selecting the correct metrics to implement is a challenge for organizations. This webcast covers various metrics and their use"
http://www.jupiterwebcasts.com/_archives/2006/webcast_08-02-06/files/lobby.html
Original PPT
Webinar: Linking IT Silos
07/13/2006
This webcast discuses the roles of the CMBD and Configuration Management to help break down, or prevent, silos in IT.
http://www.jupiterwebcasts.com/_archives/2006/webcast_07-13-06/index.html
Original PPT
Webinar: Sarbanes-Oxley, IT and Segregation of Duties
June 29, 2006
“Auditors are very concerned about the impacts of staff having excessive access to critical processes and cite the need for appropriate segregation of duties (SOD) in their Sarbanes-Oxley audits. In response, IT is forced to try and comply with a concept that is not very well understood.”
http://www.complianceonline.com/ecommerce/control/webinarsdetail/~product_id=700112
This is a $249 webinar from ComplianceOnline slated for Thursday, July 6th at 11am Pacific / 2pm Eastern. An on-demand archive copy will be available at for later viewing.]
Webinar: ITSM From Theory to Reality: How to Better Understand ITIL's Role in Process Improvement
May 23, 2006
This webcasts cuts through the hype and identifies how ITIL and ITSM are quality philosophies that help IT deliver services that meet the needs of the organization.
http://www.jupiterwebcasts.com/_archives/2006/webcast_05-23-06/index.html
Original PPT
Webinar: The True Value of Change Management
March 23, 2006
This webcast discusses the benefits of change management, an overview of the process, choosing who should be on the CAB, risk management considerations and emergency changes.
http://www.itsmwatch.com/webcast/article.php/3566731
Original PPT
Webinar: Successful Rollout Planning Webcast
January 19, 2006
This webcast gives an overview of the Release Management process domain and then discuss rollout planning.
http://cp.jupiterweb.com/index.php/2076_default
Original PPT
Webinar: Enforcing Compliance: A Patch Management Strategy That Works
December 1, 2005
“In a world where security vulnerabilities are uncovered daily, compliance policies are essential. But simply having that policy is no guarantee that the strategy will reduce risk. Managers must follow-through and confirm than the policy achieves the goals. Few things are worse for a network than a patch that jeopardizes the operations environment.”
http://www.jupiterwebevents.com/webcasts/symantec_dec1.html
Original PPT
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